Lines of Business

BT Customer Facing Units

Prospect works with each of the customer facing units (CFUs) in BT discussing a wide range of issues including resourcing, organisation and the implementation of group-wide agreements such as pay and performance management.

We have an Industrial Relations Committee in each of the lines of business drawn from members within that area. They are responsible for dealing with all LOB issues.

BT Consumer and EE provides telephones, mobiles, internet access and web-based services to residential and business customers.

BT Global is a leading supplier of networked IT services operating globally.

Openreach ensures that all service providers have transparent and equal access to the nationwide local BT network – the "first mile" of wire that connects homes and businesses to BT exchanges across the UK.

BT Technology covers BT's research and development functions and IT and network operations functions.

BT Enterprise - Offers products and services to public sector organisations, SMBs and corporate customers as well as wholesale services, such as access to the EE mobile network to mobile virtual network operators (MVNOs), to more than 1,400 communications partners.