Represent members

Representing membersRep's guide to handling personal cases

Successfully handling a case for a member – or just being there when they need support – is one of the most rewarding parts of being a local representative.

This is where you really can make a difference.

Prospect runs training courses to give you the skills and confidence you need to handle personal cases.

You can also download the following practical resources:

Personal case pro-forma   info
This four-page pro-forma is for reps to use when dealing with a personal case. It prompts you to ask all the relevant questions and record the answers when a member approaches you for help.